Worst customer service

I am very unhappy with the way House and Home goes about dealing with their insurance claims!! I purchased a cell phone at House and Home almost 2 years ago. I was advised to take out insurance and I did. A few months there after the cell phone got ******. I reported it to the police station and opened a case. I took all the relevant documentation to them and they requested me to go to the police station to certify more <br> forms. So I did. I waited a fewe months and when I eventually followed up nothing has been done, because the branch lost the documents. I contacted head office and they never came back to me. The cellphone is almost paid up, but no claim has been processed. The phone me he other day and asked me why am I not paying and i explained why. Still no feedback. Its been a year and 4 months and still struggling. This is the most pathetic service I have ever received. I will never buy anything from house and home again. What happened to customer service??? Very unhappy customer!!!