BO
Bronwyn O

1 reviews | Active since Mar 2009

21 Dec 2015, 10:51

will not fix faulty lounge suite

I bought a new Amore 3pce lounge suite last year end of Mach at the Somerset West branch Opening, since then I have had endless problems with this suite. Around November last year the 3 seater legs broke and I call and sent it in for repairs, it came back a few days later fix, the day I got it back the clip to release the legs did not work and someone had to come out and fix it, then the suite was fine for a while. Then around March the One seater broke and I called and left messages and never had a reply, this happen three or four time, each time I was told they will get back to me, Finally in June I phoned the Branch manager and he sorted it out for me, but in the meantime the three seater broke again. They came and took both items to repair, I waited 2 months for the 3 seater to come back, when it did it was fixed but a week later it was broken again. Again the suite was fetched from me and taken to repair, this time only for three weeks I got it back on Friday 16th October and nothing was done.I called the branch straight away and sent someone to come and look at the problem. They have taken the suite again, today they have called and said that they will not ix it.

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Replies (1)
House & Home
House & Home's reply21 Dec 2015, 11:10
Official
Hello bronwyn2,

We acknowledge receipt of your complaint and quote Ref Nr 009293-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office