When Customer service doesn't matter.

What terrible customer service. After ordering a Bed & Mattress set and double door Fridge Freezer. Fully paid for KC at East Rand mall in Gauteng gave the most professional and excellent service. She receives a 10 out of 10. Regardless of the 0% service from Parklands House & Home. Contact was Patrick. He would lie and had a attitude. No skills, gives a false name. No communication to me as I'm the customer, I have made numerous attempts to contact Parklands House & Home with no Joy and now the manager Julian is trying to assist a little late for intervention from management. What is the issue when the sales assistant KC from Eastrand mall follows up and Parklands agrees that everything is ready for delivery to Melkbostrand. For the 1st of December 2023. Why do we pay a delivery fee if the store decides when they will deliver if they feel like it. Is my Business not good enough to receive customer service. I will never support a multi national company like House & Home ever again.