What service do you pay for, for what?

I Bought a Sealy bed 2 years ago at House & Home in Potchefstroom. My bed fell in so I called House & Home Potchefstroom, it took 2 weeks to get some reaction from the store With this they log a call with the wrong company. So House & Home Potchefstroom calls me saying Sealy wil contact me. I call them back after 1 week and they say this is their number one priority don't worry. This is now more then a month that nothing is happening. I do have all calls on recording. My last call to House & Home they blamed Sealy for no response.

I will post a bad review to Sealy on House & Home's behalf.