WHAT DO I SIT?

I bought a lounge suite CASH from House & Home a day before Christmas 2015. It was delivered with a leg missing from single seater & torn on the side of 2 seater. I called them same day and spoke to the salesman that sold it me who advised that the factories were closed they will replace it the 2nd week in Jan when the suppliers open. In the 3rd week of January I called and given the run around and advised that there will be no replacement. My daughter called and spoke to the Sales Manager Dayal Govender. We were told that the lounge suite given to us was the last one on display and sold as is!! I told him we were not informed of this and want another lounge suite & they agreed. I am still waiting. Ever since we have had to call House & Home for updates. They are \scotch guarding\" the new lounge suite the whole of Jan/Feb!!. I have now requested a refund and was told they will contact me to advise when they uplifting the lounge suite and they will also call me to come and sign documents in store with my id and original receipt. Refund could take up to 7 days. I need to buy another lounge suite to sit on. I have been treated like an idiot. Please help. "