1 reviews | Active since Dec 2015
Warning: Muller & Haupt Brand
Please do your homework before buying an unknown brand. I bought a Muller & Haupt Ice Maker from House & Home. The ice maker broke after about 18 months (no longer within the guarantee period). I have tried finding somebody who can assist in repairing this expensive appliance, but there seems to be nobody who can help. This brand appears to be sold only by House & Home. Nobody knows where to buy spares for this product. Muller & Haupt does not have a website either (???? very wierd ???). There seems to be zero back-up for their products and therefore you are pretty stuffed when one of their appliances break when out of guarantee. Please do some research before buying an unknown brand. LESSON LEARNT THE HARD (and expensive) WAY!
We acknowledge receipt of your complaint and quote Ref Nr 009364-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 009364-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
So.... I receive a message saying that my "query has been resolved". After a few phone calls and promises to get back to me, I finally get told that House&Home confirms that there are no parts or service available for this appliance and therefore they now consider this matter closed. I fail to see how this has "resolved my query". I reiterate my original complaint: Do not buy brands from House&Home that cannot be supported....do your homework properly!! After insisting that they do in fact provide back up service and parts for this appliance they have now admitted that they don't.....
So.... I receive a message saying that my "query has been resolved". After a few phone calls and promises to get back to me, I finally get told that House&Home confirms that there are no parts or service available for this appliance and therefore they now consider this matter closed. I fail to see how this has "resolved my query". I reiterate my original complaint: Do not buy brands from House&Home that cannot be supported....do your homework properly!! After insisting that they do in fact provide back up service and parts for this appliance they have now admitted that they don't.....