Very Very Poor Service

My name is Mrs Graaf, it is with great disappointment that i am writing this review as a paying client i feel that House & Home Tokai have not assisted me in repairing our Chest Freezer. it is now 2 months that my Freezer has not been fix, i can not buy meet and this is not making life easy. We told Shaun the Manager at House and home he did not assist or come back to us with feedback to our query, myself and my husband had to constantly contact the store for assistance, after numerous calls we had to drop the freezer at their store on our own expense. Defy accessed the freezer and dropped the same freezer at our home advising it only have a loose cable, when putting the freezer on after two hours as per Defy advise it just tripped the electricity again. We advised Shaun of this account he still did not come back to us. When calling the store of the same issue, they advise that we should talk to the regional manager Lezano, he also promised feedback but also did not come back to us. Only when i called them demanding feedback did Lezano say he will escalate this matter to his superior at their Head Office. To date i have not received a response regarding my broken freezer that have a 5 year warranty on. I advise that as the regional manager he should have better customer service than what his staff has, i am very discussed and livid in the manner we were treated as a paying client. I will not recommend anyone to buy at this establishment as i feel you just good for your money, but not good if you need assistance on their junk they selling the clients. I am also going to lay a complaint at the ombudsman as i am not receiving help from Shaun nor Lezano regarding my complaint.