Very unsatisfied customer

So I have been holding back to post on hellopeter as I gave this company the chance to correct its wrongs. Sadly it has not happened. House and Home East London Hemingways We moved into our house in July 2019 and we have purchased all our house items from House and Home in Hemingways. I mean everything couches beds fridge microwave washing machine the works We spent a lot of money with this company a month later our fridge gave problems it was a brand new fridge according to them but it was out of gas. They came to replace this but still the fridge did not work as a brand new one should. My washing machine is a whirlpool from the moment it came it has given us problems till this very day. Whirlpool came to "fix it" but on return one part was missing from the machine which we report but till today nothing has been done. We now cant wash 1 comforters in this 16kg, the part that was never replaced is the one by the staysoft port. So now we wait for the machine to start rinsing and then have to pour in staysoft. We bought a R15 000 bed green coil from house and home we took pictures and sent to them of the bed coming apart till today we waiting to hear from House and home. After calls and calls to their store we were told that we have to deal with the companies directly. Sorry for my French but that's just bull dust as I was a customer at house and home. My couches are sagging I mean we spent over R50 000 at this store that now has not helped us get answers all the stuff we bought seems like it was second hand items so disappointed. My microwave a mirror Samsung does not work its stop turning. This is sad as the items purchased from House and Home Hemingways is not even 3 years old. And we have experience lots of empty promises from the company. Very disappointed customers.

Email below was sent on 16th August 2021

Attachments Apr 16, 2021, 12:30 PM to 057578,

Good day House and Home Team

We trust that this email finds you well.

It is with great sadness and disappointment that we write this email.

We purchased most of our house supplies at your store but it seems we have had endless problems with all our items. We reported our whirlpool washing machine that got taken but returned with half its items not there. I asked house and home to assist with the whirlpool team to please help but no one did.

Our Defy fridge had to have a replacement less then a year of being with use The lounge suite is also giving a problem

Attached is the bed, a green coil bed now ripping apart. I mean we spend a lot of money at house and home to have such bad products from the store. This is very disappointing and really seems like we have wasted our money on products sold at your store. Our microwave is also giving us problems. It's a samsung microwave.

this is really upsetting and unacceptable in the end we have spent thousands at the store for this poor products that we have to be calling or then go weeks without our items coz they in for repairs none of these products are over 3 years i means this is really starting to be a problem in our lives

we hope to hear from the team soon

Kind Regards