VERY UNPROFESSIONAL

House & Home is very good when it comes to a customer purchasing an item but very UNPROFESSIONAL when you start experiencing issues with your appliances. Getting a refund or exchange shouldn’t be an issue at all provided that the terms & conditions still allow. I bought a brand new fridge which turned out to be faulty in 4months time from date of purchase, they fixed at first and two months later the issues persisted again !!! Like why can’t I simply get the refund or exchange that I requested, instead there no one is willing to assist telephonically, I’m asked to hold until they hang up on me, plus if the sales person that assisted initially is not around then no one will assist. I’m honestly fed up and disappointed on house & home gateway store. The service is pathetic. Will never ever support this store. I’ve had an issue with a new appliance at a different store and it was handled very well in a professional manner, I didn’t have to run after the store or end up fighting with sales person like at House & Home. I believe your professionalism needs a lot of improvement, or shall I say you lack professional skills.