Very unhappy with House and Home Cape Gate

Today I am very disgusted in House & Home Cape Gate. We bought a lounge suit from them in April last year (2019). We filed a complained in Feb 2020 regarding the unit that has issues when you are sitting down. We waited for 3 weeks with no reply. We went to the store and spoke to the manager on duty. He arranged for the suit to be collected. We explained that we want either our money back or a new suit as this is still under guarantee. The upholstery company collected and repaired the unit. They contacted me to deliver the repaired unit. I made a few phone calls to the branch to try and get a new suit as the guarantee is still valid. The lady told me that they are not able to credit me in cash (how I paid for the lounge suit) as they didn't have enough cash flow available in the store to do so. Now I am still waiting on a response to see if and when I will receive my money back as they are delaying the whole process. In the meantime my family and I am sitting on the floor without a lounge suit as they are useless in replacing the unit. This is definitely not the service I expected and also not the first time we have problems with this branch. I will not buy anything from House and Home again and will also tell all my friends and family about this matter.