very poor service

I went into house and home on the 17 January 2016 I saw a table and chairs that I wanted. this table and chairs is the very last of old stock and I asked for a discount for cash because the table is damaged scratched chipped, and the chairs the same. they wanted to give me 800 off of 140000 rand table and chairs. first of all the manager marlene did not call me to tell me what the outcome was as she was going to speak to someone else. I had to make a follow up call at 2 45 pm What is going on with the service with these places she is not very friendly and not polite either. I will never do business at house and home again. I must just add that the saleslady that helped me agreeded with me that I should get the discount to the amount I was willing to pay as she could see for herself the table and chairs are damaged.