Very poor service

Bought an AEG pedestal fan from House and Home Pavilion . Yesterday (13/12/2015) the fan stopped oscillating and took time to start. Upon inspection part of the mechanism was broken. I returned the fan to the store today. First person to address the problem was Keegan Palathan . He informed me the warranty could not be processed as the warranty does cover breakages. Asked to see store manager, was referred to Dayalin who is sales manager. He determined the fan had broken as the fan had been dropped. He is a ****. I repeated my request to speak to the store manager, i believe he is Zubair Akbar. He refused to speak to me.I left the fan at the store to be assessed by the manufacturer. The moral of this is stay away from AEG and definitely stay away from HOUSE and HOME.