Very Bad Service
I phoned Norman Rathkolo at 12:09 on 18 Feb 2015. He confirmed that they had the item that I wanted in stock but that it was the last one. I asked him to keep it for me as I could only get to the store after 16H00. He refused and said the store policy was that they could not keep items for customers. He had a very bad attitude and was rude.<br> House and Home take note! Employees like these cost you money.<br> I shall take my business elsewhere!
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Replies (1)House & Home's replyOfficial
18 Feb 2015, 12:29Hello ernestank,
We acknowledge receipt of your complaint and quote Ref Nr 004963-01. We have escalated the matter to Senior Management for their urgent attention and assistance.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 004963-01. We have escalated the matter to Senior Management for their urgent attention and assistance.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply18 Feb 2015, 12:29
Official
Hello ernestank,
We acknowledge receipt of your complaint and quote Ref Nr 004963-01. We have escalated the matter to Senior Management for their urgent attention and assistance.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 004963-01. We have escalated the matter to Senior Management for their urgent attention and assistance.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
