useless management

<p>I had previously heard about the shocking service at Cape Gate. After confirming when purchasing a cushion if I could return it and get my money back I was told yes if I had slip and in original condition within 30 days. Needless to say today I went to return it as it did not match my couch and they refused saying it was not within 7 days and Jan the manager said and they only return if damaged which again I doubt even happens. His story changed numerous times. When I said the name of the person who told me was on the slip he said first she was busy what a joke as she was sitting in front of me then she didn't remember me ( which would not be strange as surely they do more than one sale a day and can't remember every client) but her name was in the slip is that not enough. But she then denied saying it. I bought something against my better judgement from a store I feel is managed by a bunch of ************. I asked them to pull footage of who I deal with and they could not. I knew from the minute I walked in that this was going to happen but you always hope that stores are not *******. </p>