Unsatisfactory service - House & Home

I bought a Sealy bed from House & Home Tyger valley (Cape Town) in October 2022. Early December the base broke. I contacted the store and was informed there is nothing they can do at the moment as all the factories are all closed. They promised to follow up in January. On the 4th January I contacted the store and no call was logged to repair or replace the base. The lady who helped me promise to assist and informed me factories are still closed. On the 9th Jan I contacted the store again, spoke to the Manager who promised to follow up and get back to me, without doing so. I informed him that I am sleeping on the ground as the one side of the base is broken to such an extent that I cannot use it. On the 18th Jan I called again, he told me the call was logged with Sealy and I just have to wait. I told him I'm unhappy with their service and that I need the problem to be resolved. I also said I will have to take other measures if they don't assist me. He asked what measures and I said I will inform social media, and he said I can happily do that.