UNSATISFACTORY SERVICE

I need assistance here.I purchased a bed from House and Home in Newcastle and long the bed is making squicking noise and I reported to House and Home Newcastle and they took my complaint and now each time I enquire about the feedback,I m told they are waiting for their suppier to respond. I did not buy the bed from their supplier I bought it from House and Home and now they are making their problem my problem. It is their responsibility to satisfy their client and not the otherway around. They refuse to give me their head office number to escalate my problem to the next level.Please contact me at *** for further details