Unprofessional service House and Home

We bought a lounge suite at house and home paid close to R16000 for it, we informed them that there seems to be factory faults with this suite but all we are told that its outside the warranty period, we returned to the store where we were advised that they would come out to look at it, however to date nobody has been at our residence, we then contacted the regional office, where the manager contacted us to inform us he would not be able to assist he further did not even want to provide us with his email address after he requested photo's in order for him to see if they could assist, the regional manager thereafter just continued to ignore us and to date no contact from him, we are at a lost as this lounge suite cost us a lot but yet they are all unwilling to come out to have a view of this lounge suite.