UNHAPPY WITH SERVICE PROVIDED

So I purchased a lounge suit on the 6th July 2019 (cash) at House & Home Greenacres Port Elizabeth. My Items were delivered on the 7th July 2019 and the 3 seater with recliner was delivered damaged, the delivery guys took it back and i called the sales person who assisted my (Mike) and had informed him. He said it was fine and I will have a new 3 seater with recliner sent to me during the week. I then called in on the Monday as I had received a call from delivery guys on Monday 8th July stating they will be delivering. But Mike then said they was no stock on the item type I had purchased, so he confirmed with me that new stock will be arriving on the 12th July 2019 (Friday). I then called him on Friday 12th July, as he had not given me any feedback to find out if there was stock,he then confirmed it was being delivered on that day(12th July 2019) and my delivery was scheduled for the following day 13th July 2019. I then waited on the Saturday 13th July,did not receive any feedback,so I decided to call in and find out. Mike was off and i spoke to the liaison officer (Simone)and she said that she was not given any information about my delivery and found nothing on the system. But she said to me it was going to be delivered on Monday 15th July 2019. I called in today before 9:00 am asked for Mike but he was unfortunately not in office yet, so I asked to be put through to the manager of the branch. He claimed he will come back to me and took my number but I still have not received any feedback till now from him. I just called back @ 10:41 am and was put on the run around and apparently Mike was busy and the liaison officer who assisted me could not answer me and took my number.