Unhappy customer with a faulty product on hand

My rating is actually not even one star, they don’t deserve it. I made a purchase at centurion house and home last year December but early January I realized the was something with my bed I called the branch spoke to Isaiah and the spoke to the supplier he never came back to me I had to call for feedback and he said the Restonic will sent a consultant to assess my bed but I didn’t hear from the I eventually called back as usual he said they will no longer send one but they authorized to replace the mattress but he said I must wait for 3 weeks because they are making one, I waited but no call after 3 weeks I called again he then called them they said they will deliver on the 25th March and I said I’m available on the 26th March little did we know about the lockdown. On May I made contact again because I was realized they’re open. Isaiah said they will deliver but the have backlog in June I made contact again I couldn’t get Isaiah but I spoke to Joey she offered to help me but she couldn’t and I asked for the store manager (coleen) she said she will take over and said the was a mixup because Isaiah didn’t follow proper Chanels for queries and said she will call me on the 1st of July but she didn’t on the 2nd I called again and she was out left messages but she never came back to me later Joey called me . I’m so disappointed them and they don’t have customer service. Customers mean nothing to them.