1 reviews | Active since Mar 2014
UNHAPPY CLIENT
Good day, I have purchased two tv's:JVC LT- 32N550/55 81CM FHD LED TV *B* on 27/11/2015 for sibling, Warnie and myself. No where on the website does it say that its only one per client. I called into the online department and terry confirmed that it was mentioned on the house and home catalogue which I did not view due to me going straight through to the website. I know the refund takes a while to reflect and I will therefore only receive it after the black friday sale, in order for me to purchase at another company. I did not appreciate terry's tone towards myself and Warnie who called in on my behalf. All i am requesting is that you update your system and not allow two items to be purchased and paid for when im told after that he cannot. I would appreciate that since Warnie and I both purchased under one payment, that he receive the sale price as well when we receive the refund. if i had known that we could not purchase 2 tv's, then i would have told Warnie to purchase his tv seperately via his House and Home online site. I am not trying to be unreasonable, but it is not my fault that the payment went through.
We acknowledge receipt of your complaint and quote Ref Nr 008999-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 008999-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
