Unfullfilled promises

To All South africans please do not fall into the same trap i fell in at OK Furniture. I Bought a LG 5.2 Channel Music system exactly during Red Friday 1st week of September 2019 and i paid the money in full. to date i have not received the music system which frustrates me evenly. The sales lady at the shop tries all her best to communicate with me although i feel her emptiness in trying to help because its not her fault but that of OK Management to resolve matters of this nature. I Regret the day i walked into OK furniture because now i feel ****** by a monopoly which has no truth to its employees and its clients. Next week it will be 2 full months since i paid cash for an item i still don't have even today. However I've learned a very big big Lesson that one cannot buy a *** in the freezer but it has to be on the table for one to decide. Yes i must accept the fact that the sales lady did her level best but Management did nothing about my issue and infuriating me badly and i feel a lot of disrespect, dishonesty, poor client relations and most of all a disregard for prospective clientele. I never thought a big furniture shop like OK can fail to that limit. I give OK management 0% for failing to deal with the matter when my money was already in the branch account number.