Unfair Service

Sometime in 2016 my mother bought a 2 door Defy fridge @ house and home furniture shop in Welkom(FS). Last year 2017 in December the fridge top part was not working as is wasn't getting cold at all. We reported the matter to them and the fridge was fixed.

Hardly 3 months later, the fridge is having the same problem again and since last week Monday the 05/03/2018 I have been calling the store and have been taken from pillar to post. They have been telling me that they have logged a job card with the manufacturer "Defy" and they are the ones who have to call me for arrangement to come and check what could be the problem but since nothing has been done.

My plea to them was to take the fridge back for exchange with the new one or give us our money back before the tell us that the guarantee/warranty is finished. Clearly as I have stated to them as well, the fridge definitely will have the same problem again in future even if it's fixed hence our plea for a new one.

The service I have received so far is nothing but stinking. I feel like we have been taken for granted and been made fools.

We have spend so much money on the fridge that's not serving it's purpose and on top of that we had to throw away too much food because of their state due to the fridge that's not working. I also had to spend too much money to make phone calls and my mom going to the shop couple of times the first time we were experiencing the problem.

Your help with regards will be highly appreciated.

Kind regards, Lieketseng Keke Mokoatle