Unfair policy

<p>I bought a microwave on da 20th of March at the House & Home in westgate mall. I informed the sales person that I will be collecting the microwave on the 1st of April as I was moving out on that day. Today the first of April I got my microwave in good order when I got to my new place it beacame.evident that the microwave is too big for my countertop. I called the shop to find out how the return and exhange policy works, because I want to exchange it for a smaller one and I was informed that there is nothing they can do for me as I purchased it a long time ago. I informed the person whom I was speaking to that I only picked up the microwave on the 1st of April. There was no way I would have known that the microwave was too big if I didnt open it and place it on the counter top. If I items can only be exchanged within 7days of purchase surely they should be some other policy in place if customers are fetching their products at a later date. I don't I should be penalised for fetching my microwave at a date convenient to me. Surely that policy needs to be when you leave the store with your goods the exchange or return policy should kick in within 7days.I am quite upset what am I going to do with the big microwave must I use while its on the floor. Please kindly assist as I have used the microwave I just want to exchange it for something smaller.</p>