Unfair ITC listing

I purchased a TV from House and Home years ago. It was financed through Rainbow.<br> When discussing the contract and asked if I wanted insurance, I said yes. <br> The contract was signed, and I was told I was ensured. There was an insurance premium on my statement every month... so I assumed I was safe.<br> The TV was ****** in a house break-in, and the next day I went to House and Home to sort it out.<br> Lo and behold, they tell me there is no insurance on their system, and the insurance premium deducted every month is for something else. <br> So now I am expected to pay for a TV I no longer have... AND I did request insurance at the time of purchase.<br> <br> Years later, I am now ITC listed for this???? I cannot apply for finance anywhere else because they dropped the ball.<br> <br> This is incredibly upsetting, and halting any further credit for me. <br> <br> The contact number for them is always engaged and I'm just at my wits end.