Unacceptable Service when requesting repair

We returned to House and Home Fourways with our faulty Electrolux PowerGlide Upright Vacuum Cleaner . After waiting for approximately 35mins for assistance, we were informed of the procedure by the branch manager. <br> The vacuum cleaner is indeed out of the 1 year warranty, which we accept. We then requested that the machine be sent in for repair to which the response was that the machine would be sent to a repair company for quotation. We agreed to this condition on the basis that we would be called with a total quotation cost for the repair and given the option to refuse the quotation. <br> We were then told that we should leave some money \about R300"with the staff in case of a quote rejection. This is unacceptable. In that situation"