Unacceptable service and mismanagement of my order

I placed an order with House and Home on the 5th of July, provided the correct delivery address, and paid a R1000 delivery fee, even though my home is less than 50 km from their Brackenfell store, which, according to their own website, should qualify for free delivery.

Despite this, my order was misrouted to George, which is over 400 km away from my actual location. I was not informed of this error, and if I hadn’t followed up myself, I would still be waiting in the dark. I had to cancel meetings, work commitments, and a Saturday professional event I had committed to over a month ago based on delivery dates that were repeatedly promised and missed.

Even after multiple follow-ups, I was told this morning, 21st July, again after I followed up (a full 7 days after the order was handed to their courier), by City Logistics, their courier partner, that the item is only now leaving George. House & Home did not even bother informing me of this detail; this is completely unacceptable.

House and Home has shown no urgency, no accountability, and no respect for my time or money. Their logistics partner blundered, but instead of owning the issue and resolving it swiftly, they’ve dragged the matter out and left me frustrated and out of pocket.

I want my R1000 delivery fee refunded, and I want House and Home to take full responsibility for the poor handling of this order. I will never order from them again, and I would not recommend them to anyone looking for reliable service.