Unacceptable poor service

I approached House and Home carpet division for a quote to recarpet the whole of my mothers house while she is in hospital. STRESSING the urgent time frame as the house had to be ready in time for her return. Dementia and a broken hip making her arriving home to a incomplete job a real problem. I was told 4 technicians would arrive at 9am. Two arrived at 12 :30 .Then we discovered House and Home dont use there own staff but subcontract the job. <br> Should customers not be told this ?<br> I was told to pay the full amount up front at House and Home Alberton. No EFT.<br> So House and Home it seems have no direct control over the job but are quick enough to take R16518 under false pretenses. Namely a job not totally controlled by them. And a job over which they lie about the time and number of staff at will arrive. ALL THIS WHEN I STRESSED THE TIME URGENCY FROM THE BEGINNING. SO MUCH FOR DEALING WITH ARE LARGE LISTED COMPANY THINKING IS ENSURES STANDARDS. I might have been better off with a private fitter. Do I tell the hospital to keep my mother an extra day ? At who's expense.