Unacceptable, pathetic service received from Reggie

I am writing on behalf of my mom who is so upset about the terrible service received at House & Home in Blue Route Mall. She went to purchase couches which was initially R18999. When she went to buy the couches, it was on special for R13999. She paid a deposit of R5000 and was told by the sales associate that she needs to make 2 more payments of R4500 each. Yesterday when she went to make the last payment of R4500, she was told that he gave the wrong amount and that the last payment needed to be R7500 instead of R4500. She also requested that she did not want a couch set from the floor and he promised her he would get her a new set from the warehouse. When she got there, he had no new stock only the set from the floor and not as he had promised and he have her the incorrect price when she was making her last payment. She also now has to wait on her money because she cancelled the sale after he said he had no new stock. This is pathetic service and really unacceptable as she was looking forward to having her couches yesterday. I feel that a plan needs to be made to get the new set she wanted at the price she was advised to pay. Really bad service and I wouldn’t advise anyone to deal with this sales associate. It’s so unfortunate because house and home is a really good company but this certain sales associate is really not doing what he’s supposed to be doing