UNACCEPTABLE HOUSE AND HOME

6 Days ago I requested my statement from your pathetic company. I honestly cannot wait for my contract to be over. 26th March I requested my Statement on your Website, Khanya requested my details, which was provided to him. He has requested my statement from EMILY MATJELE, CAREN PIETERS, SUBASHNI GANASE, ESTHER MOATLHUDI, ZEETA WILLIAMS, VERONICA NEL AND BOITUMELO MVIMBI. 7 LADIES received this email on 26 March 2025 at 11:07AM, and NON OF THEM responded. On the 27 March 2025, logged a complaint on HeloPeter. KHANYA screenshot the helopeter complaint and sent it again to the exact same people: EMILY MATJELE, CAREN PIETERS, SUBASHNI GANASE, ESTHER MOATLHUDI, ZEETA WILLIAMS, VERONICA NEL AND BOITUMELO MVIMBI, on the 27 March 2025, at 09:41 AM, AND AGAIN NO-ONE RESPONDED. Today is 01 April 2025, and still NOTHING RECEIVED. Is there not a better way a customer can receive/request/view their Account. I am so sick and tired of HOUSE AND HOME. You deduct without a fail a persons account, quick to send a notification when the debit order reverses, quick to give your customers a bad credit name, but when the customer requests things from you, you take your own suite time.

This is what is written in your FAQ, clearly, it is a lie.......We aim to respond via email within 24 business hours. During peak retail seasons (Black Friday, Christmas, Big Red Sale) we experience an increase in the number of emails. Customers can expect a response within 24 – 72 business hours.