un happy client the second time around

I bought a couch last year august at your house and home branch Cape Gate mall, in december 2022 the stiching starting coming loose and i brought it back in Janaury and it was replaced, now May 2023 the cushions of the couch is so so pap its not evens funny, ive spoken to kasi at cape gate house and home and he said i can bring it back they can replace it for me, and if what ever i take is less then my amount i will get refunded in cash, my husband then decided he will go buy a couch somewhere else, because we dont want to sit with the same problem, i then decided to take a double bed and have the refunded done, i went to the store 19 may 2023 at 9h15am to do this, at 12H00 i only left your store, with no refund, the guy at the cash office infront told me that as soon as they have any cash they will contact me, at 16h30pm i then went back to the store as no one called me yet, the bad service i received then was out of this world, first the cashier told me that they refund can be done on my card and a letter will be sent to your head office, then she said but if i paid with a credit card they can refund the money back on the card, then she said she will go speak to the admin manager, after 30 minutes sitting and waiting i eventually stood up asking whats happening as im sitting here and no one is saying anything, then cashier then again told me, no man you must wait till we have cash to refund you, i then asked her when is that, why is it so hard for house and home to give my refund back