two weeks of my time wasted

<p>My recent experience at House and Home Somerset West has seriously changed my perception of the company.</p> <p>Two weeks ago I walked into their store enquiring about their beds their prices seemed fair and I found a bed I really liked, took in the documentation and app**** (seeing I already had an account there and all went well the previous time) that was where my opinion of House and Home went down the drain.</p> <p>1. When I took in the documentation I know it was closing time but, in this industry, your client should come before your need to go home, you could see everyone just wanted to get home and so my application was filled in with random expenses just to get done.</p> <p>2. I went back in to correct it, although I suspect it wasn't done properly as my application was declined.</p> <p>3. I call the store to follow up and get shoved from pillar to post, transferred at least 5 times (and yes this happened every time I called the store, how many phones can you have in 1 store?) </p> <p>4. I end up going back to the store as there seemed no other way of getting this resolved, Dealt with Petro the manager who at the time was very friendly and helpful, and agreed that something was wrong with my application being declined and promised to sort it out.</p> <p>5. I find out that something must be wrong because according to House and Home I earn R3000 a month.</p> <p>(if that was the case my current H&H account would never be paid.)</p> <p>6. I take in my bank statements for it to be sorted out and they can see my true income.</p> <p>7. I enquire as to what is going on with my application I get told my bank statements have been sent through for reassessment. Imagine my frustration when I walk into the store just to find out this is not the case. </p> <p>8. I message the sales consultant on Whatsapp to find out if my bank statements have actually been sent in this time and get told he's waiting on a reply from head office and that they have been sent through.</p> <p>9. I get told to wait til close of business for an answer, just to be told he isn't getting a response from them I must rather apply somewhere else.</p> <p> </p> <p>I'm starting to wonder if ANYONE at H&H is willing to do their jobs properly, what company is going to be successful where the manager promises to sort things out yet and says my bank statements have been sent through when they weren't and the sales consultant tells you to try somewhere else?</p> <p>What business is run with staff like that? Paying customers getting messed around yet again what a wonderful country we live in.</p> <p> </p> <p>I sincerely hope this matter gets resolved before I take the matter to the ombudsman. </p>