TV to be fixed at no Costs

Good day,<br> This will be the third maybe 4th complaint and it is not being sorted. Kobus has been phoning me on a daily basis regarding the repairs as previously advised we were informed of 2 years and then suddenly overnight it changed to 1 year...after making a huge hoo ha they decided to take steps in order to send it for repairs. Nowhere were it ever mentioned that the screen needs to be repaired. Today my husband was informed that the TV needs to be send to JVC and we will have to cover the costs. This is absolutely ridiculous. I don't want to deal with Kobus I want the Senior Management involved to have this sorted to a positive outcome. Easy if you don't want to cover the costs for the repairs and screen replacement then do yourself a favor and replace the freaking TV. New one as easy as that. Come to the table or I promise I will put up a complaint everyday if I have to in order to get assistance.<br> Not a very happy client.<br> <br> Senior Management and no one else. Stop hiding behind the store managers. Earn your money.<br>