1 reviews | Active since May 2016
TV Licence for TOASTER!!
<p>Last year we bought a TV and Surround System on account at House and Home (Which was paid off within 3 months), two weeks ago the surround system stopped working and i had to take it back so House and Home Greenstone can exchange the product. They informed me that they do not have the surround system in stock and we must choose other products with the same value. We chose a toaster, heater and other small household appliances. As we gave it to our sales rep he advised us that we will be contacted as they have to reopen the account to change the products. We have been waiting patiently for them to contact us to collect our stuff (WHICH WAS PAID FOR IN FULL). Now we were contacted to present our TV Licence before we can get our stuff. Our TV licence was not paid yet this year as it is an annual licence and now we cannot receive our belongings because of this! I would understand 100% if we bought a new TV now, but we bought normal kitchen appliances. Since when do i need a TV licence to make TOAST! I told them we want our money back if they dont want to give our stuff and he said that they need the TV licence there too! I WANT THE STUFF THAT I OWN OR MY MONEY!</p> <p> </p>
We acknowledge receipt of your complaint and quote Ref Nr 011272-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 011272-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We believe your complaint has been resolved and thank you for bringing the matter to our attention.
Kind regards
Margaret Hills
We believe your complaint has been resolved and thank you for bringing the matter to our attention.
Kind regards
Margaret Hills
