Totally unnaceptable service

I went into House & Home in Menlyn mall on 12 September 2015 to apply for a TV, Couches and a few other items. I was first advised that I would have an outcome on my application within 2 days. On Wednesday, after following up numerous times, I was then advised that Musha had failed to send the documents through to head office. Everything was then approved quickly. The rest of the week was spent with the managers promising we would have our items by Friday. On Friday 18 September, we were told the TV licence on my partners name is not acceptable. After another 3 odd days of contacting the SABS TV licence department and making affidavits, we were informed the TV licence is in order. We were then again promised that we would have delivery of our items by Friday 25 September when our couches are delivered. Today, 25 September we were now informed we will get our items delivered the middle of October. PLEASE explain how this is acceptable??? Lack of customer service, then ************** and now further delays. I honestly don't see how this is my problem???? I will NEVER shop at House & Home again. Because after an original 2 day promise its apparently going to be, hopefully 4 weeks.