Totally unaccepatble service and NO accountability

The House & Home Store presents its customers with an exciting shopping experience, offering top quality local and imported brands at our very best prices - cash, or terms. Whether you're looking for a bedroom suite, lounge suite, base set, Patio Suite, TV, VCR, or any Appliance, House & Home must be your ultimate shopping destination, every time. We also boast one of the widest wall-to-wall Carpet services in the country, with a reputable obligation free quotation service. When it comes to service, there's none to beat House & Home, because we pride ourselves on giving our customers exactly what they want, when they want it, and at the price they deserve. This is their mission statement, however my experience is contrary to this. I purchased a lounge suite from the store a year ago which cost a huge amount of money. The lounge suite has since been tearing. I reported this to the store over 7 months ago and to date have not received conclusive feedback. The lounge suite was still under guarantee yet noone has taken responsibility to replace the lounge suite. I went to the extent of contacting the Regional manager and supplier to no avail. The service I have received is unacceptable