The worst online shopping experience!!!

Very poor service from House and Home regarding an online purchase.

I recently purchased an appliance using the online site and was directed to payment where I was offered options for delivery, a payment option of R350 and an economy delivery option of R0.00. I promptly chose the option for economy delivery and paid the amount that the product was advertised for. I was surprised when a few hours later I received an additional mail requesting R350 payment for delivery. I contacted the online team and was merely sent an email indicating that the refund will take between 7 and 10 days to reflect. No explanation and no apology for clearly going against the consumer protection act "The CPA requires that the price of goods or services, including any additional costs, must be clearly disclosed upfront. If the delivery fee was not prominently displayed before payment, the retailer may have violated this provision."

Please be very careful when dealing with retailers like this. I for one will not be buying from these guys again.