The rating of this place should be zero and not one star! Please provide an option for 0 stars. This company is a disgrace!

House & Home is a disgrace to the bussiness unit they are affiliated with. I needed cushions for outdoor patio chairs. I went to the local House & Home but could not find what I was looking for. I then looked on the online store and found a size and colour I was looking for. I then ordered, paid and received a confirmation of the payment with an email indicating that I can check the progress of my order. I opted to have the order delivered to the nearest store in order to save on delivery fees. A few days later I received an email indicating that I can pick up my order from the store. I was impressed with the fast service. The store however did not know anything about my order. The H & H online store have a telephone number which is either not working or ringing for hours without being attended to. I send an email to customer service, received an automated response but that was all. After about two weeks I asked the store to check what was happening for me. I was told I can come and get my order it was there. When I got there, it was not the items I wanted. When I wanted to show them on the online store the item that I ordered, all the cushions was removed from the site. I was informed that the online store is not really an online store, if you buy online the items are supp**** by the local store but the local store did not have what I wanted and what I wanted was on the online store items. This is bizzare. I was told that I should take the items because they cannot refund me and I paid for it. Eversince I have been trying to phone and email the online store for assistance but no response and no contact on the phone. I then went back to the local store who gave me the items from their floor but still they cannot refund me and they cannot even get through to their own head office to assist me. I can only be refunded 7 days after receiving the goods apparently, but cannot reach anyone to assist me. I work a demanding job and now have to spend hours on the phone and at the shop to sort out poor service to clients. One of the employees at the local H & H shop indicated to me that she is embarrased to work for such a company. How do they stay in bussiness with such poor service. Not even their own shop can get hold of their own head office on the phone. I want to be refunded and will make sure that I do not put myself in a posision where I will have to deal with this company again. I also enquired on an advertised outdoor set before, on the pamphlet with specials you find in store, the set is blue, but apparently the set is not even manufactured in blue. Is this not false advertising on top of it all? Really. I am truely very disappointed.