The House & Home store Richards Bay totally refused to assist

I bought a Samsung TV 55 " curved, on black Friday but when I got home it had a cracked screen and the store totally refused to offer assistance when I brought the TV back on the following day. When they refused to assist me I requested the store to provide me with the store television test policy because they claimed that I damaged the TV when I was off loading it at home. I think the TV was not handle correctly after testing it at the shop and the loading into my pick up was done by their staff. I had also bought an extended warranty which they also refused to cancel even though the TV was declared a write off by them within 24 hours.