The House & Home Bed Experience

In December 2017 I bought a bed at House&Home in Gateway, I was told it has a one year guarantee. In April this year it started giving me problems, I called them at Gateway and was told to send an email with the pictures of which I did but they didn't respond. I went to the store and showed them the pictures and again was told that the Salesman will contact me. It took about a week or two before I was contacted. Finally they contacted me and arrangements were made that the Technician will come. He came on 22 June and and he said there's nothing he can do about this and was very disappointed that the condition of the mattress was so bad. He said he was going to do the paperwork as soon as he gets into the office. This week I received a call that the mattress will be delivered in three weeks time. I can't even sleep on that bed, my body is always sore. I want everything replaced including the base because the warranty will expire in December and the base has started making some funny noise.