TERRIBLE SERVICE: Wrong Item, Unfulfilled Promises, and ***** Pricing Excuses!

I'm absolutely appalled by the service I've received from House & Home regarding an online rug purchase. This has been an ongoing nightmare, filled with errors, unfulfilled promises, and now a shocking attempt to blame me for your internal pricing mistakes. Here's the breakdown of my ********** experience: * Collection Attempt - WRONG COLOUR RUG! I bought a rug online orde number *** and was told to collect it at the N1 City store. I went to collect it, only to be given the wrong colour rug! I ordered a grey and whiye stripes and they gave me a white rug with black stripes. * False Promise for Exchange! When I pointed out the error, the store staff said they had a black rug (which I actually preferred) and would exchange it. They told me they just needed to "update the code online" to facilitate the exchange. I waited patiently for this to happen, but it never did! * Online Team REFUSES to Help & Blames "Pricing Mistake"! After the store failed to follow through, I emailed the online customer service team. Their response was infuriating: they told me the rug I wanted was out of stock, that they were not willing to assist further, and only offered a refund. To make matters worse, they then claimed the original online price was incorrect due to a "development team mistake." This attempt to blame an internal pricing error on me is completely unacceptable. As a customer, I purchased an item at an advertised price. Your internal mistakes are not my responsibility. This entire ordeal has been an absolute joke. I've wasted so much time and effort trying to get a rug I legitimately purchased. To be met with an incorrect item, an unfulfilled promise for an exchange, and then a flat refusal to help, topped off with a disingenuous excuse about pricing, is unacceptable customer service. I'm beyond frustrated. This company clearly doesn't care about its customers once they've made a purchase. I strongly advise against buying anything from them, especially online. Rating: 1/5 (If I could give 0, I would)