terrible service incompetence

<p>i paid and odd amount of R12500 for my house an dhome account to settle an dnow i am reeiving an sms saying that i still have monies outstanding this has even affected my credit score negatively if i was outstanding why didt any one call me after they realised i had not paid?? also this was paid way before my debit order date last month they are so *********** that they debited me the premium on 25 april after i had settled and the bank had paid in full.</p>