TERRIBLE SERVICE HOUSE AND HOME CAPEGATE

On the 27th of Novemeber myself and my wife went shopping for a washing machine in Capegate centre as ours broke down after 10 years and we managed to save some cash to buy a new one since we had been hand washing our goods in the interim we visited a few appliance stores in Capegate Mall and finally arrived at House and Home we saw a washing machine that we liked and that matched our pockets we then were approached by a sales lady called Mari she informed us that they dont have stock but will contact the warehouse on the Monday so it will take a couple of days, we didnt mind as it was a good deal at R2990 on sale ,we paid the price and Mari offerred an extended warrarntee that we also took costing a additional R549 bring our total to R3539. We were excited and waited and waited for feedback and we didnt get any confirmation if the order was placed or if stock was on its way we waited for an entire week with no communication from Mari. Myself and my wife decide to get in our car and go to the branch expecting to get the stock as an entire week has passed I got to the branch the Admin Supervisor was at the paypoint I expained my situation to her she looked on the computor and told me they have no stock and the warehouse have no stock I told her im not happy with that as there is no definate when we getting our washing machine ,the Admin supervisor then called Mari over the PA then someone passed to say Mari is on a smoke break I waited about 5 mins then Mari came and I explained my story and she said they have no stock and will check the warehouse then the Admin sup told her there is no stock at the warehouse as she already checked Mari then proceeded to her desk trying to call the warehouse and couldnt get through, she then checked on the computer again and said they expecting stock on the 30th Dec 2020 I was then very un happy told her that this is a disgrace as i could of bought anywhere else and got my goods within a few day if not immeadiate she the said I can choose something else i looked and there was nothing in my price range that I can afford I then told Mari I would like my money back as we paid via EFT she then took me to the cashiers , when I arrived there they told me they dont have cash to give me they are waiting for a customer to buy something and pay cash this could be in a few hours or even tommorow I couldnt understand how a a company that is part of the biggest retailer in Africa cannot give a customer a R3539 refund you guys dont even have a float to cover the basic return. I asked Mari to call the manager as surely he can make a plan to refund me as I need a washing machine and I want to take my business elsewhere the manager came out of his office after a very long time giving me the same explaination about we paid cash so we need to wait for cash it could take few hours or tommorow so its up to me if I want to wait or come back tommorow I said so I must go home and climb back into my car drive out my petrol for the 3rd time when you have my money the manager said theres nothing he can do this is sickening all businesses are struggling but you still get pathetic service like this its now nearly 9 hours since I spoke to the manager and still no call WHERE IS MY MONEY I NEED A WASHING MACHINE!!!!!!!!

RECEIPT NUMBER 310271 CASHIER bca07 Customer S Satisfied

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