Terrible service: House and Home

I have never in my life received customer service that is worse than I am currently getting from House and Home.

I bought a fridge online on 23 November 2018. When I track my order on their website, the status says "cancelled". Had to phone them to find out what was going on. They told me that my order was approved and they would contact me to confirm my order. No one has bothered to contact me.

Whenever I phone their offices, their phones go answered and when someone does answer, they insist on taking my details and telling me they'd ask whoever is responsible to call me back. And that never happens.

I even went to the Menlyn store where I opted to receive my fridge but they cannot find my order and tell me that if it is an online purchase they cannot help me, I must email the online sales department.

You would think that online shopping comes with convenience, but no, it has been three weeks and I am still chasing my shadow. Never again am I buying anything from this store.