Terrible Service From House And Home Lenasia

Good Afternoon Bheki.

Hope you are well.

I did a cash purchase at House and Home on the 8th of November 2018 with Mary Naidoo.

She gladly assisted me and ensured that all was in order. Service was excellent.

See attached invoice for your perusal.

On the 12th of November 2018 the goods were delivered around 18:00pm to my home.

We discovered the next day that some of the goods were not in order.

1) The coffee table doors and wood paneling are all loose fitting 2) The plasma stand doors and wood paneling are all loose fitting 3) The double seater coach – if and when a person sits on the edge the coach lifts up from the center

We complained to House and Home regarding the above mentioned. The Manager – Bheki came personally to my home on 2018/11/14 at around 14:30pm. He explained that the items are “manufactured like that” In terms of the coach he late called my home and advised that he has another double seater – it has the same problem. If we want it we can come to the store and have it. This clearly does not make any sense.

I then phoned Mr Bheki and explained to him my concerns. He further advised that he will check if he can get stock by Friday for an exchange.

I am totally dissatisfied with the service received from Bheki and the manner in which he spoke regarding the goods.

House and Home is a brand and all staff should practice and not blame manufacturers for any technical problems.

I need this to be sorted and if I do not get the desired service – I wish to return the Lounge Suite, Coffee Table and Plasma Stand.

Alternatively – I would like an exchange for the Coffee Table and Plasma Stand.

I expect feedback in this regard.

Vijen Govender ********** 062