terrible service

I bought a washing machine from the store and opted to get an extended guarantee. I now have trouble with the machine and I need to have it fixed and its still covered by my extended guarantee. Not only do I need to go to the shop to get them to send someone to get it fixed, I was told that I need to wait up to 3 weeks before someone will actually show. And this for a washing machine I've already paid for and a extended guarantee that I've already paid for.<br> <br> While the washing machine was covered by the manufacture, i was able to call them and they came the next day.<br> <br> Pathetic customer service, that I should wait this long for a service I paid for, for anyone to have to wait this long to get their goods repaired.