Terrible service

We entered into a contract for a lounge suite on 10 February 2015 and it was stated after numerous calls that the lounge suite will be at my home between 11 and 12 the next day (after pulling the lounge suite off the floor to bring to me as a brand new lounge suite, which was already second hand). The next day came and by 1 there was still no lounge suite. After phoning again numerous times and being told no its left no it hasn't (they have no idea what is happening in the store, don't even know if the manager has left or is around) I had no idea where the lounge suite is. A driver called me just after 4 to confirm the address and I asked if they were on their way to which they said yes. By 5 still nothing. Phoning yet again I was told by Godfrey it was still in the store. I said if it is not in my house by 6 I will cancel the contract. Guess what its almost 7 and still no lounge suite. I am fuming. I want my money back and the store staff be sent on a course on how not to lie to customers. I will never do business with them again and will promote this feeling to all persons contemplating to do business with them.