Terrible service

I'm giving this a 5 star rating only because I know that my review will go right to the bottom if I put my actual rating. House and home westville has been an absolute nightmare for a lack of words. Their branch manager, Thiran has absolute useless staff, one of them being Felicia Pillay, who tried to do our payment for our fridge we purchased without a receipt roll in the machine. We stood for close to an hour in the store waiting for her to find our payment that she messed up only for them to say that the money we paid did not go through (for context, we paid in full). When we called her up again to check if she had sorted this out with her manager, she was not helpful in anyway. We would continuously call in and ask to speak to the manager and all that was told to us was that Thiran was out and will call us back( again he would not and we would have to basically track him down). We were stuck without a fridge for 2 weeks and to make matters worse our fridge arrived on a bakkie with no covering (there was rain and hail on the day too. We also paid R650 for delivery). Thereafter we were told that a refund for part of the fridge would be given. When sent banking details we were told they cannot work with discovery bank because they only use older banks and "do not know how to work with this specific bank". It took us a total of 3 weeks to receive our fridge and refund. I DO NOT recommend buying from House and Home westville ever.