Terrible service!

I purchsased a TV cabinet from House and Home on Sunday, 17 February. The cost of the cabinet was just under R5000. The store said I am welcome to arrange for delivery in my personal capacity. I paid accordingly and the delivery bakkie arrived. Upon inspection if the cabinet, it was found to be damaged. The damage was bad, hence I requested a refund. Management did not appear very bothered or apologetic. I then asked is the delivery bakkie for my cost due to the fact that the bakkie already arrived, and to my suprise management again, without being bothered said that they do not cover cost in an instance like such. This is ridiculous in my opinion, firstly, why was the product defective, secondly, I had to cover delivery cost time, thirdly I wasted two hours of a sunday, fourthly I never got what I wanted and lastly the attitude of management was far from standard. Terrible service!