Terrible service

I PURCHASED A TELEFUNKEN FULL HD TV FROM THE HOUSE AND HOME GATEWAY BRANCH, AND WHEN THE TV WAS DELIVERED THE TV INSIDE THE BOX WAS NOT A FULL HD TV. I THEN TOOK THE TV BACK TO THE STORE WHERE TH ACKNOWLEDGED THE ERROR AND OFFERED TO REPLACE THE TV BUT THEY HAD NO STOCK BESIDES THE DISPLAY ITEM, WHICH I THEN TOOK. THE CONSULTANT THEN GAVE ME THAT TV WRAPPED UP IN BUBBLE WRAP AND THEN GAVE ME THE WRONG REMOTE. I CALLED BACK AND THEY SAY THAT A REMOTE WILL BE DELIVERED AND I HAVE NOT RECEIVED ONE AND IT HAS BEEN A FULL WEEK. THIS IS NOT ACCEPTABLE SERVICE!