Terrible service

Bought couches cash end of January, a week later noticed they all creeking. Informed the store and they told me they have to collect the couches and assess them. They collected them 2 days ago and promised I will have couches by the weekend. Sad to say I doubt that I will. It's the third day and still the couches haven't been assessed. They don't make sure that the couches are transported correctly. Yet the delivery prices are sky high. I'm so fed up with house and home hemmingways.